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Telness Tech is now Valdyr

Read why Telness Tech became Valdyr

AI agents for your operator

AI agents
for your operator.

Let your operator run itself. AI agents automate support, execute actions and resolve tasks across your stack — so you grow without adding overhead.

The Seamless assistant in a phone chat — a subscriber asks for a 1 GB top-up and it lands

The support queue is a tax on growth.

Every new customer adds tickets, headcount, and wait time. Most requests are the same ones on repeat — SIM swaps, plan changes, invoices. Chatbots that can read but not act just push customers back into the queue. Cost to serve grows as fast as revenue does.

  • Effortless support — powered by AI agents.

    Give customers instant, human-level service without human wait times. Your AI agent reads intent, executes actions inside Seamless OS, and closes the loop — from SIM swaps to troubleshooting to plan changes — all without human intervention.

  • Automate everything.

    From customer support to onboarding and plan changes — your agentic workflows handle it all. Fewer manual hand-offs. Fewer tickets. Faster resolution. Your team focuses on growth, the system handles the rest.

  • Upsell offerings using AI.

    Your operator becomes proactive. Agents detect intent, match the right add-on or plan, and present it at the perfect moment — increasing ARPU without adding friction. No additional sales resources needed.

  • Scale support without scaling the team.

    Agentic features enable self-service at scale — reducing waiting times, eliminating repetitive tasks, and increasing NPS. All while keeping your operational costs flat.

  • Works in 100+ languages

    Support customers worldwide with automatic language detection and seamless switching.

  • Multi-layered safeguards

    Built-in guardrails keep every response accurate, relevant, and on-brand — no hallucinations, no drift outside your context.

  • Self-service everything

    Plans, SIMs, payments, updates — customers handle every action without contacting support.

  • Business-specific knowledge

    Using Retrieval-Augmented Generation (RAG), agents pull your content instantly to answer in your business context.

  • Intelligent upsell

    AI recommends the right add-on at the right moment to grow ARPU, using your products in Seamless OS.

  • Agent insights

    Track resolution rates, sentiment, and feedback — see what AI solves, where handovers happen, and what to improve.

Tell us what issues your operator is facing

Describe it in your own words. We reply with how it gets removed, not with a brochure.

We read every message and will be in touch.